Balanced Bedtime sleep consultancy
Title: Complaints Policy

Last reviewed: January 2026

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Purpose:
I want every family to feel supported. If you have a concern, here’s how to raise it and how I handle it.

How to Raise a Complaint:

• Contact me directly via email: maddy@balancedbedtime.co.uk
   

• Or phone: 07345 240195
   

Process:

1. I will acknowledge your complaint within 3 working days.
    

2. I will investigate and respond with a solution within 10 working days.
    

3. If the complaint is complex, I will keep you updated and aim to resolve it promptly.
    

Outcome:

• I will aim to resolve complaints fairly and professionally.
   

• If you remain unsatisfied, you may contact the Information Commissioner’s Office (ICO) or seek independent advice.