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Privacy Policy

Privacy Policy

Last updated: 21/03/2026
 

1. Introduction

Welcome to Balanced Bedtime Sleep Consultancy (“we”, “us”, “our”). We are a sleep consultancy business providing advice and support to individuals and families.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your information when you visit our website hosted on Wix and use our services.

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2. Who We Are

Business name: Balanced Bedtime Sleep Consultancy
Contact email: maddy@balancedbedtime.co.uk
Location: United Kingdom

If you have any questions about this policy or your data, please contact us using the details above.

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3. What Data We Collect

We may collect and process the following types of personal data:

a) Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Information submitted via contact forms

  • Information about sleep habits or family routines (if relevant to consultations)

b) Automatically collected data:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Cookies and tracking data (via Cookiebot)

c) Sensitive data:

If you provide information about health or sleep issues, this may be considered special category data under UK GDPR. We only process this with your explicit consent.

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4. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Provide sleep consultancy services

  • Manage bookings and client relationships

  • Improve our website and services

  • Send updates or newsletters (if you opt in)

  • Comply with legal obligations
     

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – for marketing emails and sensitive data

  • Contract – to provide services you request

  • Legitimate interests – to improve our services and website

  • Legal obligation – where required by law
     

6. Cookies and Tracking

We use cookies to enhance your browsing experience.

Our website uses Cookiebot to manage cookie consent. When you visit our site, you will be asked to accept or decline different categories of cookies.

Cookies may include:

  • Necessary cookies (site functionality)

  • Analytics cookies (e.g. Wix analytics)

  • Marketing cookies (if applicable)

You can change or withdraw your consent at any time via the cookie banner.
 

7. Third-Party Services

Our website is hosted on Wix.com Ltd, which may store your data on secure servers.

We may also use third-party tools such as:

  • Email marketing platforms (e.g. Mailchimp or similar)

  • Other marketing platforms (e.g Google Ads)

  • Payment processors (if applicable)

  • Analytics tools

These providers process data in accordance with their own privacy policies and applicable data protection laws.
 

8. Data Sharing

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g. Wix, email platforms, advertising platforms)

  • Legal or regulatory authorities if required
     

9. International Transfers

Some of our service providers (e.g. Wix) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses
     

10. Data Retention

We retain your personal data only as long as necessary:

  • Client records: up to 5 years for legal/accounting purposes

  • Enquiries: up to 12 months

  • Marketing data: until you withdraw consent
     

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at maddy@balancedbedtime.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).
 

12. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure Wix hosting

  • SSL encryption

  • Controlled access to personal data
     

13. Children’s Data

Our services may involve information about children’s sleep. This data is provided by parents or guardians and processed with their explicit consent.

We do not knowingly collect data directly from children.
 

14. Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
 

15. Contact Us

If you have any questions about this policy or your data, please contact:

Maddy Thompson
Email: maddy@balancedbedtime.co.uk

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